FAQ
What are the payment options?
We accept Cash on Delivery (COD) and online payment in the form of Debit Cards & Credit Cards from Visa & Mastercard. Please make sure that internet banking is available on your card.
What are your delivery charges?
We charge a flat rate of Rs.200 on shipping across Pakistan. For international orders, delivery charges will be displayed during checkout. The customers will have to bear all the duties and taxes.
What are our international shipping charges?
Delivery charges will be displayed during checkout. Duty, Taxes or VAT charged at the shipping destination by international customs according to their local customs policy and is paid by the consignee/buyer
Do you offer Cash on Delivery?
Yes, we offer cash on delivery.
When will my order be delivered?
Since we produce on demand of our customers and to avoid overproduction, our standard shipping time is 3-10 working days after confirmation of the order. For further assistance kindly call us at 0304-1118331.
What is your return and exchange policy?
Please check our return and exchange policy on the following link: https://lulusar-fashion.myshopify.com/pages/delivery-returns
Do you offer the exchange of sale items?
Sorry, sale items are not eligible for exchange.
Where do you deliver?
We ship across Pakistan and internationally to the USA, UK, Canada, UAE, Australia, New Zealand, KSA and Bangladesh. If Duty, Taxes or VAT is charged at the shipping destination by international customs according to their local customs policy and is paid by the consignee/buyer
Can I get custom-made clothes?
We regret to say that we are not taking customised orders at this time.
Can you share the size chart?
Size chart is available along with every product.
Do you have a store?
We have our stores in Lahore, Islamabad, Faisalabad, Multan and Karachi. Kindly check our store locator page for more details.
What are your store timings?
We are open from Monday to Sunday, 11 am till 10 pm.
When is your new collection launching?
Lulusar is an exclusive brand so we launch new collections every week and we only produce quantities of articles based on the number of orders received to avoid wastage and maintain sustainability. We encourage all customers to shop on Friday at 3 pm every week so that they can grab all their favourite outfits before they get sold out.
Why do you have limited stock in store?
Most of our articles are sold through our e-store. Our concept stores are guide stores or display centers we put limited stocks. The designs are there for a touch-and-feel experience to give the customer an idea of what the product looks and feels like in real.
What is your helpline contact number?
You can reach out to us on our helpline: +923041118331
