Frequently Asked Questions (FAQ)
How do I place an order?
Access the items through the New Arrivals, Collections, Tops, Pants, Accessories or Morich Tab on our home page.
You can choose the collections from the drop-down menu and then sort items by color, size and length or simply scroll to see the images. Once you click on the image, you can select the size and quantity before adding it to the cart.
You will get the option of proceeding to checkout or continue shopping. If you’ve added all the items you need to the cart then press review your order button. It will direct you to the page where you’ll be asked to enter your Name, Number, Email and Password for creating a Lulusar account which can be used for future orders too.
After you’ve created your account, enter billing and shipping address accordingly. You will receive a confirmation call after which your order will be processed and you will get the status of it through email.
What are the payment options?
We accept Cash on Delivery (COD) and online payment in the form of Debit Cards & Credit Cards from Visa & Mastercard . Please make sure that internet banking is available on your card.
What are your delivery charges?
Shipping is free across Pakistan. For international orders all the duties and taxes will be paid by the customers.
When will my order be delivered?
Our standard shipping time is 6-8 working days after confirmation of the order. For further assistance kindly call us at 03000455858.
What is your return and exchange policy?
Lulusar has a strict no return policy. Items once purchased, cannot be returned unless found to be of defective quality. For return requests due to quality issue, Lulusar will issue a full refund of the item(s) in the form of store credit to the customer, which can be used for any future purchase.
You may exchange any item bought from Lulusar within 7 days of receiving it. The item must not be worn, altered or washed. Also, please note that the item(s) must be in its original packing with the invoice.
Where do you deliver?
We ship across Pakistan and internationally to USA UK CANADA and UAE.
Can I get clothes custom stitched?
We do apologize ma’am/sir, we are not taking customize orders at this time.
Can you share the size chart?
Do you have a store?
Lulusar concept store 47 CC, Phase 5 , DHA. Lahore Store no: 0300 0453434 https://goo.gl/maps/T6YfJq6LXsA2
1-C Khayaban-e-Bukhari Ground Floor Phase 6 DHA Karachi Store no: 03092553434